Performance Measurement in Cameroon’s Customs Operations: An Evolutive Approach

Juliette Armelle Kouamo ORCID iD

Issue: Vol.7 No.1  2026 Article 10 pp. 131 – 144
DOI: https://doi.org/10.38159/ehass.20267110| Published online 25th February 2026
© 2026 The Author(s). This is an open access article under the CCBY license (http://creativecommons.org/licenses/by/4.0/).

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Customs administrations play a crucial role in facilitating international trade, ensuring compliance with laws and regulations, and safeguarding national interests. In recent years, the landscape of global trade has become increasingly complex, driven by technological advancements, evolving trade agreements, and shifting geopolitical dynamics. In this context, the effective governance of customs administrations has emerged as a critical priority for governments worldwide. Cameroon, like many other countries, faces significant challenges in managing its customs operations amidst these evolving dynamics. This paper, therefore, explored the significance of performance measurement as a governance tool within the context of Cameroon Customs Operations. The paper examined the role of performance measurement in enhancing governance practices within Cameroon Customs, focusing on key indicators, methodologies, and their impact on organisational effectiveness. In essence, performance measurement entails that specific goals are set alongside evaluating and monitoring tools within the administration for specific timeframes. In a nutshell, a system that the administration uses to enhance its services and keep its officers accountable. Through a comprehensive review of existing literature and case studies, the paper highlighted best practices and challenges in implementing performance measurement systems. Furthermore, it discussed the potential implications for policy-making and institutional reforms aimed at strengthening customs governance in Cameroon. The findings are that performance measurement has served as a strategic tool for enhancing transparency, accountability, and efficiency within the Cameroon Customs administration. The study recommends that the administration should not sleep on its laurels but brace itself further to ensure sustainability in the context of fast-evolving trade dynamics.

Keywords: Cameroon Customs Operations, Customs Modernisation, Performance Measurement, Governance.

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Dr. Juliette Kouamo is a Postdoctoral Research Fellow at the Department of Mercantile Law (College of Law), UNISA. She holds a Doctorate (LLD) in Trade and Business Law as well as a Master’s Degree (LLM) in Import and Export Law from the North-West University, South Africa. She also holds a Bachelor’s Degree in Law and Political Sciences, as well as a Postgraduate Diploma in Business Law and Corporate Entities, from the University of Dschang, Cameroon. Her research interests include International Trade Law in general, and more specifically Trade and Business Law, Trade Facilitation and Customs Modernisation in Africa.

Kouamo, Juliette Armelle. “Performance Measurement in Cameroon’s Customs Operations: An Evolutive Approach.” E-Journal of Humanities, Arts and Social Sciences 7, no.1 (2026): 131 – 144. https://doi.org/10.38159/ehass.20267110

© 2026 The Author(s). Published and Maintained by Noyam Journals. This is an open access article under the CCBY license (http://creativecommons.org/licenses/by/4.0/).

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