Leveraging Legal Technology to Enhance Legal Awareness and Access to Justice in Underserved Communities
Lubabalo Mjadu 
Issue: Vol.6 No.10 Article 22 pp.2544 – 2555
DOI: https://doi.org/10.38159/ehass.202561022 | Published online 29th September, 2025
© 2025 The Author(s). This is an open access article under the CCBY license (http://creativecommons.org/licenses/by/4.0/).
This study explored how legal technology can be utilized to enhance legal awareness and improve access to justice, with a specific focus on underserved communities. The primary objective was to examine the opportunities and challenges that technology presents in democratizing legal information and promoting legal literacy. The study adopted a qualitative approach, drawing on case studies, literature reviews, and analysis of technological tools such as AI-driven platforms, online legal services, mobile applications, and e-government initiatives. Findings reveal that legal technology significantly improves access to legal information, simplifies complex legal concepts, and provides personalized legal solutions. However, barriers, such as the digital divide, data privacy concerns, and resistance from traditional legal practitioners, limit its effectiveness, particularly in marginalized regions. The study highlights the critical need to address these challenges through enhanced digital infrastructure, regulatory frameworks, and greater collaboration between legal professionals and technology developers. Recommendations include expanding digital legal education, integrating legal technology into formal legal training, and ensuring robust data protection standards. This research contributes to the growing scholarship on legal technology by emphasizing its potential to empower individuals, foster legal awareness, and advance social justice, particularly for those historically excluded from legal resources.
Keywords: Legal Awareness, Legal Technology, AI-Driven Platforms, Legal Practitioner
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Lubabalo Mjadu, LLB, LLM (Cum Laude) Department of School of Law, Faculty of Law, Humanities and Social Sciences, Walter Sisulu University, South Africa.
Mjadu, Lubabalo.“ Leveraging Legal Technology to Enhance Legal Awareness and Access to Justice in Underserved Communities,” E-Journal of Humanities, Arts and Social Sciences 6, no. 10 (2025): 2544 – 2555, https://doi.org/10.38159/ehass.202561022.
© 2025 The Author(s). Published and Maintained by Noyam Journals. This is an open access article under the CCBY license (http://creativecommons.org/licenses/by/4.0/).
