Is Maternal Healthcare Meeting Expectations in Agogo? A Critical Review of Service Satisfaction at Presbyterian Hospital, Akim North Municipality
Albert Junior Wilson Appiah 
, Felicia Hannah Nyame, Margaret Kessie & Angela Kwarteng
Issue: Vol. 6 No.14 Article 1 pp. 3519 – 3536
DOI: https://doi.org/10.38159/ehass.20256141 | Published online 11th December, 2025
© 2025 The Author(s). This is an open access article under the CCBY license (http://creativecommons.org/licenses/by/4.0/).
This study evaluates the quality of maternal healthcare services at Presbyterian Hospital, Agogo, following the implementation of quality improvement (QI) interventions. Using a mixed-methods approach, the research combines surveys of patients, review of patient records, and qualitative interviews and focus group discussions to assess satisfaction and clinical performance. The findings reveal high levels of patient satisfaction, with the majority rating their care positively and describing communication with providers as excellent. Clinical adherence to evidence-based practices was consistently strong, and most patients reported timely access to services. However, some inconsistencies remain, particularly related to delays, complications, and gaps in follow-up care. Despite these gains, infrastructural gaps, such as shortages in fetal monitoring equipment and sociocultural influences, continue to pose challenges. The study underscores that sustainable maternal health improvements require a holistic approach that addresses systemic resource shortages and sociocultural factors. Future strategies should combine infrastructural upgrades with culturally sensitive community engagement to foster trust and ensure long-term progress.
Keywords: Maternal healthcare, Quality improvement initiatives, Patient satisfaction, Healthcare providers
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Albert Junior Wilson Appiah is an interdisciplinary scholar and researcher at the Kwame Nkrumah University of Science and Technology (KNUST). His work focuses primarily on International Relations, Health Security and Governance, and African Politics and Development. His research explores health access, global political economy, and contemporary socio-cultural dynamics in Ghana.
Felicia Hannah Nyame is a dedicated clinical practitioner and lecturer at the Presbyterian University, Ghana, where her work focuses primarily on maternal health, midwifery, and public health.
Margaret Kessie is a historian and researcher specializing in the social history of medicine, health, and gender. She holds a BA in History and Politics from Kwame Nkrumah University of Science and Technology (KNUST) and is currently pursuing an LLB at Pentecost University. Her work contributes to academic debates on the evolution of healthcare and gendered experiences in historical contexts
Angela Kwarteng is a final-year (6th year) medical student and a clinical researcher at the Kwame Nkrumah University of Science and Technology (KNUST) College of Health Sciences. Her research portfolio includes a strategic focus on epidemiology and strengthening healthcare systems in resource-limited environments.
Appiah, Albert Junior Wilson, Felicia Hannah Nyame, Margaret Kessie & Angela Kwarteng. “Is Maternal Healthcare Meeting Expectations in Agogo? A Critical Review of Service Satisfaction at Presbyterian Hospital, Akim North Municipality.” E-Journal of Humanities, Arts and Social Sciences 6, no. 14 (2025): 3519 – 3536, https://doi.org/10.38159/ehass.20256141.
© 2025 The Author(s). Published and Maintained by Noyam Journals. This is an open access article under the CCBY license (http://creativecommons.org/licenses/by/4.0/).
