The Offices of the Registrar: The Milieu in Public Universities in Ghana
Dorcas Darkoah Kyeremeh 
, Millicent Pimpong & Portia Benny-Coffie
Issue: Vol.6 No. 5 2025 Article 3 pp.279 – 296
DOI : https://doi.org/10.38159/jelt.2025653 | Published online 30th May, 2025.
© 2025 The Author(s). This is an open access article under the CCBY license (http://creativecommons.org/licenses/by/4.0/).
This study explored the administrative challenges of the Registrar’s Offices in Ghanaian public universities, focusing on staffing shortages, infrastructure deficits, procurement delays, and limited professional development. Using survey data from 200 administrative staff, the findings revealed that technological gaps and bureaucratic inefficiencies undermine service delivery. The study applied Institutional and Resource Dependency Theories to highlight how compliance pressures and resource constraints limit operational efficiency. Recommendations call for policy reforms, capacity-building, and ICT investment to strengthen administrative performance in higher education. This study extends the literature on university administration by offering contextual insights into the Ghanaian higher education system, an area underrepresented in global academic discourse. It highlights the nuanced challenges of administrative leadership in low-resource environments and proposes adaptable frameworks that other developing nations can emulate.
Keywords: Registrar’s Office, Public Universities, Ghana, Administrative Challenges, Institutional Efficiency
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Dorcas Darkoah Kyeremeh (Mrs) is a Senior Assistant Registrar at the Akenten Appiah Menka University of Skills Training and Entrepreneurial Development. She holds a Master of Business Administration (Human Resource Management) from Kwame Nkrumah University of Science and Technology, Kumasi and Master of Technology in Competency-Based Training from University of Education, Winneba. She is an Associate Member of Chartered Institute of Administrators and Management Consultants. With over 15 years experience in higher education as an administrator, Mrs. Kyeremeh has worked in various offices of the Registrar and served on a number of committees. Her research interests include social sciences and education management.
Mrs. Millicent Pimpong holds a Master of Business Administration (Human Resource Management) from the Kwame Nkrumah University of Science and Technology (KNUST) and a Professional Certificate in Human Resource Management from the Chartered Institute of Human Resource Practitioners, Ghana. She obtained her Bachelor of Education (Secretarial/Management) degree at Akenten Appiah-Menka University of Skills Training and Entrepreneurial Development (AAMUSTED). Mrs Pimpong is creative, adventurous and has keen interest in research and innovations. She is passionate in seeking the welfare of people, professional administrator with about three decades experience in university administration having served in various capacities across faculties, departments and offices. Currently, she is a Senior Assistant Registrar at AAMUSTED and Hall Manager for Autonomy Hall. In addition to her administrative role, she serves on a number of committees and engages in training and development activities.
Mrs. Portia Benny-Coffie holds a Master of Philosophy in Business and Management with a specialization in Human Resource Management, as well as a Commonwealth Executive Master of Business Administration (CEMBA), both from the Kwame Nkrumah University of Science and Technology (KNUST). She is a seasoned professional administrator with over a decade of experience, having served in various capacities across multiple departments and offices. Currently, she serves as an Assistant Registrar at the Office of the Registrar, Akenten Appiah-Menka University of Skills Training and Entrepreneurial Development (AAMUSTED). In addition to her administrative role, she is a part-time lecturer at the Faculty of Business Education. Her research interests span health communication, inclusive practices in higher education, and education management.
Kyeremeh, Dorcas Darkoah, Millicent Pimpong, and Portia Benny-Coffie. “The Offices of the Registrar: The Milieu in Public Universities in Ghana.” Journal of Education and Learning Technology 6, no.5 (2025): 279 – 296. https://doi.org/10.38159/jelt.2025653
© 2025 The Author(s). Published and Maintained by Noyam Journals. This is an open access article under the CCBY license (http://creativecommons.org/licenses/by/4.0/).
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